Calgary launches 311 app

311 is expanding its services through the launch of the 311 Calgary mobile app. It is an app that provides Calgarians with an on-the-go connection to City Services.

“The 311 Calgary mobile app is only one of the steps we're taking to improve interactions with citizens, “said 311 Citizens Services Manager, Terry Pearce. “Online and mobile applications improve access to services, which means stronger government partnerships and better customer service.”

In 2005, The City of Calgary was the first municipality in Canada to launch a 311 Operation Centre. Continually adding services over the years, 311 has grown beyond a traditional call centre to include 311 online and now a mobile application. Each improvement provides Calgarians with another way to connect with The City anytime, anywhere and on any device.

Today, citizens or visitors can contact The City in a matter of minutes. When citizens and visitors spot a pothole, a streetlight issue or a pathway concern, they can snap a photo, describe the issue and use their smartphones’ GPS to detect the location.

Using the auto-generated service request number, citizens can also track the status of their requests. They can also view up to 100 of the most recent requests and choose to monitor issues that interest them.

“The addition of the mobile application to 311 services gives citizens another choice to connect with The City,” says Customer Service & Communications Director, Jacob George. “There are 17 services available on the 311 Calgary mobile app and we are in the process of making more available soon.”

“Our city thrives because Calgarians do their part to make Calgary a better community,” says Mayor Nenshi. “The 311 Calgary mobile app is an extension of the partnership between citizens and their local government to keep Calgary at its best.”

The information and photos Calgarians provide will help City employees assess, prioritize and efficiently respond to citizen requests. This type of collaboration ultimately leads to the transformation of government at all levels.

Instructions on how to submit a service request using the 311 Calgary mobile app can be found here.

Visit calgary.ca and download the 311 Calgary mobile app.

- from The City of Calgary Newsroom